Refund Policy
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Effective Date: April 18, 2026
1. Introduction
At Sprinkle Studios, we are committed to delivering high-quality digital marketing, branding, website development, and creative solutions tailored to every client’s business goals. Because our services involve strategic planning, creative work, and dedicated professional time, we encourage all clients to review this Refund Policy before purchasing any of our services.
By engaging our services, you agree to the terms outlined in this policy.
2. Our Commitment
Every project begins with careful planning, research, and resource allocation. Since our services are customized for each client, refunds are limited and are only considered under specific circumstances described in this policy.
3. General Refund Terms
Payments made to Sprinkle Studios are generally non-refundable once work has commenced. However, we understand that exceptional situations may arise and will review eligible refund requests fairly and professionally.
4. When a Refund May Be Approved
Refund requests may be considered in the following situations:
a. Duplicate Payments
If the same invoice is accidentally paid more than once, the duplicate payment will be refunded after verification.
b. Project Cancellation Before Work Begins
If a cancellation request is received before any planning, design, development, or campaign work has started, we may issue a full refund after deducting any payment processing or administrative fees.
c. Mutual Project Termination
If both Sprinkle Studios and the client mutually agree to discontinue a project before significant work has been completed, a partial or full refund may be considered based on the amount of work already performed.
5. Non-Refundable Services
Refunds cannot be provided under the following circumstances:
- Work has already commenced on the project.
- Design concepts, creative assets, website development, or campaign deliverables have been completed or shared.
- Services involving professional expertise have already been performed, including:
- Social Media Marketing
- Meta Ads Management
- Google Ads Management
- Search Engine Optimization (SEO)
- Website Design & Development
- Business Branding
- Real Estate Marketing
- Content Creation
- Marketing Consultation
- Delays caused by the client, including late approvals, missing content, or unavailable project materials.
- Third-party expenses, including domain registration, website hosting, advertising budgets, premium software, fonts, plugins, stock imagery, payment gateway fees, or other external purchases.
- Marketing outcomes such as search rankings, lead generation, conversion rates, or sales do not meet expectations, as these depend on numerous external factors beyond our control.
6. Partial Refunds
In certain cases, a partial refund may be issued if a project is cancelled after work has begun but before completion.
Approved refunds will be calculated after deducting:
- Hours already invested
- Completed project milestones
- Creative and development work delivered
- Third-party expenses
- Administrative and transaction costs
The final refund amount will be determined solely by Sprinkle Studios based on work completed.
7. Monthly Services & Marketing Retainers
For recurring services such as:
- SEO Management
- Meta Ads Management
- Google Ads Management
- Social Media Management
- Website Maintenance
- Monthly Marketing Packages
Payments are non-refundable once the current billing period has begun.
Clients wishing to discontinue recurring services must provide at least 30 days’ written notice before the next billing cycle to avoid future charges.
8. How to Request a Refund
To request a refund, please email us with the following information:
- Client Name
- Business Name (if applicable)
- Invoice Number
- Service Purchased
- Reason for the refund request
Our team will review each request individually and respond within 5–7 business days.
9. Refund Processing
If a refund is approved:
- Refunds will generally be processed within 7–14 business days.
- Refunds will be returned using the original payment method whenever possible.
- Payment gateway charges, banking fees, or other non-recoverable transaction costs may be deducted from the approved refund.
10. Payment Disputes & Chargebacks
If you experience any concerns regarding billing or payments, we ask that you contact Sprinkle Studios before initiating a chargeback through your bank or payment provider.
Most issues can be resolved quickly through direct communication.
Unauthorized chargebacks may result in:
- Immediate suspension of ongoing services
- Cancellation of active projects
- Recovery of outstanding balances through appropriate legal channels if necessary
11. Service Cancellation
Clients may cancel services at any time by providing written notice via email.
Please note:
- Work completed prior to cancellation remains payable.
- Any eligible refund will be calculated after deducting completed work and applicable expenses.
- Project files, websites, creative assets, or other deliverables may be withheld until all outstanding invoices have been paid in full.
12. Exceptional Situations
We understand that every project is unique.
If circumstances arise that are not specifically addressed within this policy, Sprinkle Studios reserves the right to evaluate refund requests individually and make a fair decision based on the project’s progress and contractual obligations.
13. Changes to This Policy
Sprinkle Studios may update or revise this Refund Policy from time to time to reflect changes in our services or business practices.
Any updates will be published on this page along with a revised effective date. Continued use of our services after updates have been posted constitutes acceptance of the revised policy.
14. Contact Us
If you have any questions regarding this Refund Policy or would like to discuss a billing matter, please contact us.
Sprinkle Studios
Email: clicksprinklestudios@gmail.com
Phone: +1 (602) 538-4199
Address: Phoenix, Arizona, USA